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ZPC-9100
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  1. Add Multitouch Functionality to the ZPC TouchPad
    To enable multitouch functionality on the ZPC Touchpad, please download the driver package from our ftp site and extract the files. This new driver is compatible with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7. Begin by ...
  2. At What Voltage Would the CMOS Battery Lose System Settings?
    Cause - Possible power outage or just usage over time. The CMOS battery will still perform its function successfully down to 2.6V. The cut-off electrical signal level for TTL/CMOS logic is 2.6V, defining the state as a 1 or HIGH. Anything below ...
  3. Can I use an external keyboard with the Zero-Footprint-PC?
    You may use an external keyboard with any model of the Zero-Footprint-PC; for your convenience we recommend using a USB keyboard. Elite models of the Zero-Footprint-PC can use a POS keyboard when connected through our POS-Y cable. For more informat ...
  4. Can I use the touch pad mouse and a standard mouse at the same time on the Zero-Footprint-PC?
    Cause - CMOS settings default to touch pad operation. When using the Zero-Footprint-PC, a standard mouse and the touch pad mouse can be used at the same time. The standard mouse must be USB, as the PS/2 port will not function when the touch pad is ...
  5. Do Cybernet PCs Support Firewire?
    Firewire is not available on Cybernet PCs; each unit has atleast 4 USB 2.0 ports. If Firewire is a requirement, we recommend locating a USB to Firewire adapter via a web search. Two legacy Cybernet models, the Elite 4 Zero-Footprint-PC and some revi ...
  6. Do Cybernet PCs Support Linux?
    With the exception of the iOne-GX31, Cybernet does not offer a LINUX driver set for its products as all testing and development is done for the Windows family of Operating Systems. However, since each product does use industry standard Intel chipset ...
  7. How can I fix a scratched LCD?
    The following information is recommended for advanced users only. It is provided as a courtesy, and no warranty for any of the below methods is expressed or implied. Trying anything suggested here or anywhere on the web is always at your own risk. ...
  8. How come I have less RAM than what I ordered?
    Cause - Video Memory is derived from the system memory (RAM) and/or Windows XP is installed (GX31 Family) The design of our Space-Saving PCs requires the video card to be a part of the motherboard, rather than a separate card with it's own video mem ...
  9. How Do I Back Up My Data (Files, Pictures, etc)?
    Backing up a computer's data is a fairly simple, straightforward process. For a small amount of files (documents, images, etc), an external storage method such as a USB Thumb Drive or one of the various types of Memory Cards available on the market ...
  10. How do I Change Sounds in Windows?
    If you don't like the default sounds that Windows makes, you can change or silence them. Click your Start button, then navigate to Control panel. You should see an icon for Sounds & Audio Devices. Double-click it, then navigate to the Sounds ta ...
  11. How do I Change the Boot-Up NUMLOCK status?
    Note - The CMOS Setup Utility provides access to various system functions, so please be aware of what you are doing before changing any settings. ...
  12. How do I clean the LCD screen?
    Over time, dirt, smudges, dust, and more can reduce the viewability of an LCD, much like looking through a dirty pair of glasses. It is actually quite easy to clean the screen, so have no fear. First take a clean, lint-free cotton cloth (an old T-s ...
  13. How do I clear the CMOS on the ZPC-9k Series?
    Cause - Possible Corruption in the BIOS/CMOS. To clear the CMOS, power down the system and disconnect the power cable from the PC. Locate the micro switch near the optical drive on the left side of the PC labeled CMOS. Get a paper clip or ball po ...
  14. How do I Create a Bootable USB Flash Drive?
    To create a bootable USB memory stick, download the files attached to this article (hpusbfw.zip and dos.zip) Unzip these files and remember where each is located. Execute HPUSBFW.EXE and click on ”create a DOS startup disk,” then choose ...
  15. How do I disable the sleep button?
    Cause - System hibernates due to accidental pressing of sleep button To disable the sleep mode button on the Zero-Footprint-PC, right click the Windows desktop and choose Properties. When the Display Properties window appears, click on the Screen ...
  16. How do I disable/enable the touch pad / PS/2 Port on the ZPC-9100?
    Cause - CMOS settings are set to default To use a PS/2 mouse on the ZPC-9100, enter the CMOS setup utility by repeatedly pressing delete when the machine has just been powered on.   Once in the CMOS setup utility, navigate to the Integrated Peripher ...
  17. How do I enter the CMOS/BIOS Setup Utility?
    To enter the CMOS/BIOS setup utility, power on the unit and begin to repeatedly press the delete key until the CMOS Setup Utility is on the screen.
  18. How do I fix sticky keys?
    Cause - Keys have become soiled/dirty over time, causing them to stick and/or not snap back properly The following information is recommended for advanced users only. It is provided as a courtesy, and no warranty is expressed or implied. Trying an ...
  19. How do I install a driver?
    Installation of any driver is a relatively simple process. First make sure any previous versions of the driver have been uninstalled. In Windows XP this can be done by right clicking My Computer, choosing properties, navigating to the tab labeled H ...
  20. How Do I Install Windows 7?
    This article will walk you through a fresh Windows 7 installation. If you are unsure if your model will support Windows 7, please run the attached Windows 7 Upgrade Advisor. Before you begin, be sure you have already completed the following tasks - ...
  21. How do I install Windows XP?
    This article will walk you through a fresh Windows XP installation. Before you begin, be sure you have already completed the following tasks - Back up your data; the most common forms of crucial data include e-mail messages, address books, the ...
  22. How do I know the difference between Intel's processors?
    To learn more about Intel's family of processors that relate to Cybernet's technology, please follow the links below. For further questions, please browse the wealth of information available through Intel's website. Pentium 4 HT Pentium D Core 2 ...
  23. How do I Limit and/or Disable CD/DVD Writing Capability?
    To disable CD burning in Windows XP, open My Computer and right click the Optical Drive. Highlight and choose 'Properties' from the drop-down menu, then navigate to the 'Recording' tab. Uncheck "Enable CD recording on this drive." You ma ...
  24. How do I remove the BIOS password?
    Here is how to disable the BIOS password. 1. Make sure the computer is turned off. 2. Press the power button, then immediately and repeatedly press the Delete key until the CMOS Setup Utility has loaded. 3. Enter your password again in orde ...
  25. How do I replace the CMOS Battery in my ZPC?
    Cause - CMOS battery has gone bad To replace the CMOS battery in the ZPC, first be sure all power is removed from the unit. Then carefully remove the bottom screws and the screws on the back to remove the keytop. Once the unit is open, simply r ...
Pricing, specifications, availability and terms of offers may change without notice, are not transferable and are valid only for new purchases from Cybernet  for delivery in the 50 United States. Taxes, fees and shipping and handling charges extra, vary and are not subject to discount. Cybernet cannot be responsible for pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors. Discounts cannot be retroactively applied. Orders subject to cancellation by Cybernet.  All sales are subject to Cybernet's Terms and Conditions of Sale located at http://www.cybernetman.com/default.cfm?DocId=6004 unless you have a separate agreement with Cybernet.

There are many reasons why a mini PC may require troubleshooting.  If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance.  If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.

The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC.  The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.

If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start.  A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock.  Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked.  Therefore a contact to Cybernet’s support department is required to clarify this issue for the client.  The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted.  At that time the small PC would then be authorized for repair.

Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.

Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation.  When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
Copyright ® 2001 - 2010 Cybernet Manufacturing, Inc. All Rights Reserved.
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