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I forgot my Windows Password!

1. Take your Windows XP CD and place it in the CD-ROM drive; ensure the unit is set in the BIOS to boot from CD. Check your manual for more information on this.

2. Watch for the message 'Press any key to boot from cd' and do so when seen.

3. The next screen will indicate that Windows Setup is inspecting your system and loading files for setup.

4. When the Welcome to Setup screen appears, press ENTER.

5. Agree to the Licensing Agreement by pressing F8.

6. The next screen will read 'If one of the following Windows XP installations is damaged, Setup can try to repair it.' Select your installation and press R to begin the Repair process.

7. The Repair process will check your hard drive and start copying files; be patient during this process.

8. Shortly after copying files the system will need to be rebooted. This will happen automatically.

9. Press SHIFT + F10 when you see the 'Installing devices' dialouge; a command console will appear.

10. Type NUSRMGR.CPL and press Enter. You should now have access to your User Accounts.

12. Pick the account you need to fix and change or remove the current password. If you wish to log on without entering a password, type control userpasswords2. Next choose to log on without being asked for your password. After making these changes close all windows, exit the command console and continue on with the Repair process. Be sure you have your Product ID number available.

13. When the repair process completes, you can log on with your new password (or without).

More information on this subject can be found at the following links -

How to Retrieve a Lost Windows XP Password

I forgot my Administrator Password!

Login Recovery

Microsoft Support
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There are many reasons why a mini PC may require troubleshooting.  If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance.  If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.

The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC.  The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.

If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start.  A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock.  Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked.  Therefore a contact to Cybernet’s support department is required to clarify this issue for the client.  The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted.  At that time the small PC would then be authorized for repair.

Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.

Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation.  When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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