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This article is available online at:
http://www.cybernetman.com/kb/index.cfm/fuseaction/home.viewArticles/articleId/126
| How do I install a driver? |
Installation of any driver is a relatively simple process. First make sure any previous versions of the driver have been uninstalled. In Windows XP this can be done by right clicking My Computer, choosing properties, navigating to the tab labeled Hardware and clicking Device Manager. For Windows Vista/7 users, simply right click My Computer, choose properties, then choose Device Manager from the column on the left. Once Device Manager is open, browse to the device that will be getting a driver update. Right click on the item and choose uninstall. Choose Yes for any prompts that ask and once completed, restart the machine. Upon reboot the Found New Hardware wizard may appear; simply click Cancel. Now locate the driver to be installed; drivers for the machine itself it are available either from the ftp section of our website or on the original driver CD shipped with the unit. Choose the appropriate setup program for the device being installed and double click it, ensuring to leave all options at their defaults. When completed, restart the computer. If installing a non-Cybernet device (printer, scanner, etc), please contact the manufacturer for the latest version of the driver and installation instructions.
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Pricing, specifications, availability and terms of offers may change without notice, are not transferable and are valid only for new purchases from Cybernet for delivery in the 50 United States. Taxes, fees and shipping and handling charges extra, vary and are not subject to discount. Cybernet cannot be responsible for pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors. Discounts cannot be retroactively applied. Orders subject to cancellation by Cybernet. All sales are subject to Cybernet's Terms and Conditions of Sale located at http://www.cybernetman.com/default.cfm?DocId=6004 unless you have a separate agreement with Cybernet.
There are many reasons why a mini PC may require troubleshooting. If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance. If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.
The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC. The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.
If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start. A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock. Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked. Therefore a contact to Cybernet’s support department is required to clarify this issue for the client. The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted. At that time the small PC would then be authorized for repair.
Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.
Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation. When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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