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How do I disable the Touchpad on the ZPC-GX31?
The Touch Pad mouse can be disabled within Windows and/or within the BIOS.

For the Windows method, ensure the Touchpad driver has been installed on the machine; if it was purchased from Cybernet with an Operating System it will be. If the unit was purchased without an Operating System, the Touchpad driver is located both on our FTP site and on the driver CD that shipped with the unit. Once the driver has been installed, open the Control Panel and double click the icon for Mouse properties. Click to the Synaptics touch pad tab (Device Settings) and click disable to turn off the device.

To disable the Touchpad using the BIOS, repeatedly press the delete key upon booting the unit until the BIOS Setup Utility appears. Navigate to the heading 'Boot' and you will see the option for Mouse Select at the bottom of the page. Highlight this and you can change between TouchPAD or PS/2 Mouse. This option is available only if the machine has the latest BIOS version installed (1.30 as of this writing); if your unit does not have this version please download the latest BIOS below and place it on a Bootable USB Flash Drive; additional instructions for flashing the BIOS are contained within the zip file.
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Attachments
  1. touchpad.JPG
  2. ZGX31BIOS_08-21-2009.zip

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There are many reasons why a mini PC may require troubleshooting.  If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance.  If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.

The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC.  The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.

If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start.  A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock.  Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked.  Therefore a contact to Cybernet’s support department is required to clarify this issue for the client.  The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted.  At that time the small PC would then be authorized for repair.

Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.

Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation.  When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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