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How do I Open my i-One LCD-PC to Reach the Components Inside?

This article details the process opening the i-One to reach the Hard Drive and Optical Drive. However, this information also applies to opening the unit in general.

ORIENTATION: Presumes the top of the i-One is away from you and the bottom or I/O controller board is nearest you.

1. Place the i-One face down on a padded surface.

2. Remove the four screws holding the stand to the LCD; be sure to support the base while removing the last screw.

3. Remove the eleven back bezel screws. Carefully remove the back bezel and set aside.

4. Remove the metal shield by first removing the I/O cover; remove the three screws on the bottom, two screws on the face, and one screw above the HDMI port. Lift the plate out and up and set aside.

5. Remove the remaining eleven screws around the metal shield covering the motherboard.

6. First lift the metal shield and slide it to the right clearing the optical drive door (at the top right) then disconnect the system fan cable connector from the motherboard at FAN2 next to the top right corner of the CPU.

7. Unscrew the four screws on the Optical Disk Drive frame and remove the frame and disconnect the IDE ribbon cable from the mainboard and set aside in order to gain access to the Hard Disk Drive slot.

8. If installing, slide the Hard Disk Drive into the frame and line up the two screw holes accordingly. If removing the Hard Drive, unscrew the two screws holding the Hard Drive in place and slide it carefully out of the frame.

9. Connect the SATA cable, then connect the power cable.

10. Replace the Optical Disk Drive, securing the four screws. The two screws on the side will secure the HDD and complete the hard drive installation. Reverse above steps to re-assemble unit.

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There are many reasons why a mini PC may require troubleshooting.  If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance.  If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.

The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC.  The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.

If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start.  A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock.  Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked.  Therefore a contact to Cybernet’s support department is required to clarify this issue for the client.  The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted.  At that time the small PC would then be authorized for repair.

Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.

Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation.  When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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