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I installed Windows and the card reader is listed as drive C, D, etc. Why is this happening?

Cause - Disk partition must be created manually, not automatically by Windows.

When installing the Windows Operating System, the internal card reader drives are assigned system drive letters before the hard drive itself. This results in the system drive defaulting as drive H: instead of the standard drive letter C:. The user must manually select and create the system partition on the Hard Disk Drive as drive C: prior to beginning the Windows installation. Cybernet uses Seagate Hard Drives in its units, so we recommend downloading their DiscWizard tool. Please click here to visit the DiscWizard page for more information and instructions on the use of the program. Alternatively, unplugging the card reader will resolve this issue but it requires opening the machine.

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  1. When I turn on my PC, I get an error message saying "Invalid Partition Table"
  2. My card reader is not working

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There are many reasons why a mini PC may require troubleshooting.  If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance.  If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.

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If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start.  A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock.  Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked.  Therefore a contact to Cybernet’s support department is required to clarify this issue for the client.  The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted.  At that time the small PC would then be authorized for repair.

Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.

Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation.  When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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