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This article is available online at:
http://www.cybernetman.com/kb/index.cfm/fuseaction/home.viewArticles/articleId/57
| I went to set up my computer to hibernate but the tab is missing! |
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Cause - Driver Corruption and/or Improper Driver Installation
First, be sure all drivers have been installed properly, especially the chipset and video drivers, otherwise the Hibernate tab will not appear. First, navigate to where the tab should be. Right click the desktop and choose Display Properties. From here, click the Screen Saver tab, then the power button in the 'Monitor Power' box. Hibernate should be one of the Power Options Properties tabs. If not, uninstall all drivers, rebooting after each uninstall. Find the driver CD that shipped with the unit, or download the executable driver for each of the following from www.cybernetman.com. Install these drivers in the following order, rebooting after each. Chipset, Video, Audio, and LAN. If you require further assistance, please contact Cybernet Tech Support.
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There are many reasons why a mini PC may require troubleshooting. If upgrades are to be completed to the mini PC, the end user may wish to contact Technical Support for assistance. If a user is trying to upgrade the memory installed in their all-in-one PC, for example, it would be wise to ensure the correct memory is used to avoid conflicts or other issues arising.
The medical grade all-in-one computer is built to keep liquids and other healthcare related mess out of the small PC. The design may imply to some that it is a difficult matter to reach the inside of the mini PC, and a call to Cybernet Support Representatives will alleviate this concern.
If an iOne-GX31 has been plugged in incorrectly, the mini PC could fail to start. A power safety feature is built into the iOne-GX31 to keep the small PC from being damaged to electrical shock. Though mentioned in the manual and a label on the mini PC external power supply, this fact can sometimes be overlooked. Therefore a contact to Cybernet’s support department is required to clarify this issue for the client. The goal of our Support Team is to troubleshoot any mini PC issue until all options are exhausted. At that time the small PC would then be authorized for repair.
Because Cybernet utilizes the latest advances in small PC technology, we take pride in the reliable technical support offered. Our knowledge base is available to assist with issues pertaining to our All-in-One PC family. For any questions or concerns about our mini PC products, Technical Support Representatives may be reached via telephone, online chat or email.
Should your mini PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation. When a small PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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