Cybernet and Southern Illinois University School of Medicine:
Upgrading PCs in Patient Exam Rooms
The Southern Illinois University School of Medicine’s hospital needed reliable PCs for patient exam rooms; their old PCs were constantly locking up or shutting down unexpectedly, interrupting the flow of medical staff trying to attend to patients. Their IT manager finally decided to find an all-in-one PC that could keep up with the demands of their busy hospital. He chose Cybernet’s iOne-GX31, and the difference was like night and day. Medical staff are more efficient, which in turn reduced wait time for patients.
The Customer
Southern Illinois University School of Medicine was established in Springfield, Illinois, and this institution is home to one of the country’s leading teaching hospitals. Their mission is to assist the citizens of central and southern Illinois with their health care needs, including education, patient care, and research. They serve more than 500,000 patients per year, at more than 175 clinical sites in the region. The School of Medicine offers M.D., doctoral, master’s and residency programs.
The Business Challenge
B.J. Moore is the IT manager for the School of Medicine. The university’s hospital needed a new
all-in-one-computer for their exam rooms. Previous models had proven highly unreliable. Among the more prominent problems facing the medical staff were screens that consistently malfunctioned and periodic system lockups or shutdowns. The overall failure rate for the computers was a staggering 40 percent.
Unwanted in any setting, this level of unreliability in a critical care facility is intolerable. Realizing the urgency involved in making the right decision, B.J. began a thorough hunt for a computer the hospital could count on. Scanning and evaluating what seemed like an endless series of systems, B.J.’s team narrowed the field down to a single model — the
Cybernet iOne-GX31.
The Cybernet Solution
IT personnel configured the
i-One-GX31 for maximum efficiency within the exam room setting. Upon start-up, a user logs onto the hospital’s Citrix site. Citrix is a web interface that gives authorized personnel access to web applications available on a server. From this site, users can view, transfer or retrieve medical records with relative ease. Input and output of data is accomplished entirely with a keyboard. Operating the system requires no special software, other than Citrix and specific web applications.
During initial installation, the
i-One-GX31 was put to work in a number of exam rooms. Placed on either counters or carts, the unit quickly proved itself more than capable in its new role. With the continued success of the
i-One-GX31 virtually assured, B.J. said it’s entirely possible that someday soon the
Cybernet system will find its way into nursing stations. The presence of this sleek space saver will no doubt help to ease the overcrowded conditions so common in these areas.
Key Results
How has the iOne-GX31 performed since arriving at the hospital? According to B.J.: “Great!” Currently, the hospital has 25 in operation. Since their arrival, the
Cybernet systems have never required servicing or repairs. Such high reliability definitely has had a major positive impact on overall IT productivity.
The
i-One-GX31 most certainly has helped B.J.’s IT staff achieve their goal of providing unmatched service to doctors and nurses. Additionally, of course, it has had a favorable impact on the people they serve — the patients. Both doctors and nurses at the hospital echo the IT department’s approval rating, offering abundant praise for the
i-One-GX31’s performance. For this hard-working medical staff, the reliability of the
Cybernet model is a welcome relief from the unit’s unpredictable predecessor.
Impeccably reliable, the
i-One-GX31 has yet to miss a day of service at the Southern Illinois University School of Medicine. Despite the demands placed on the system, it provides access to critical medical data day and night. Clearly, this high performance computer is in perfect health!
