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Home > Request for Return Authorization Number |
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RMA requests require a valid ticket number. Please contact Cybernet Manufacturing Tech Support by
calling 888-834-4577 and choosing option 2 for Tech Support.
Tech Support hours are 8 AM to 5 PM PST Monday-Friday, excluding holidays.
For our international clients or for those outside of the Pacific Time Zone, please click here to open a Support Request. One of our representatives will reply with troubleshooting steps within 1 business day.
We also suggest utilizing our Knowledge Base for troubleshooting tips that may solve your
problem without having to send your unit to us.
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Pricing, specifications, availability and terms of offers may change without notice, are not transferable and are valid only for new purchases from Cybernet for delivery in the 50 United States. Taxes, fees and shipping and handling charges extra, vary and are not subject to discount. Cybernet cannot be responsible for pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors. Discounts cannot be retroactively applied. Orders subject to cancellation by Cybernet. All sales are subject to Cybernet's Terms and Conditions of Sale located at http://www.cybernetman.com/default.cfm?DocId=6004 unless you have a separate agreement with Cybernet.
There are many reasons why a mini PC may require a return. If upgrades are to be completed to the small PC that should not be done outside of the original facility, then the product must be returned to Cybernet. An example would be adding a touch screen to an i-One LCD PC; this service should be completed by a professional trained to work with all-in-one PC products.
The size and nature of the all-in-one PC sometimes makes people nervous. Even a proficient PC user may be uncomfortable repairing or upgrading a mini PC because its design differs from that of a standard tower. Cybernet recommends only A+ certified technicians work on one of our small PC products.
In addition to the latest advances in PC technology, Cybernet small PC products come with reliable technical support. Our online knowledge base is available to help troubleshoot issues pertaining to our All-in-One PC family. For any questions or concerns about our small PC products, Technical Support Representatives may be reached via telephone, online chat or email.
Should your small PC need to be sent in for repair, we guarantee fast turn-around times to minimize delays to your operation. When a mini PC is returned to Cybernet, it is serviced and subjected to the same thorough testing as a new All-in-One PC would be.
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