Knowledge Base

I ordered Microsoft Office, but there were no CDs included

Cause - Microsoft no longer ships them to OEMs
Microsoft no longer ships a CD with Office, only the PID (Product Identification Code). Users have 90 days from the date of software activation to download a backup or order backup CDs from Microsoft.

To order backup media for Microsoft Office 2007 - http://www.microsoft.com/office/backup/en-us/default.mspx
To order backup media for Microsoft Office 2010 - http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx