Tag Archives: patient infotainment

3 Ways Patient Infotainment is Improving Patient Health

Credence Research, a worldwide market research and counseling firm, reports that increasing demands across the US, UK, and other nations for patient infotainment systems have prompted large investments from hospitals, making patient infotainment one of the largest markets in the world. The last place anyone wants to visit for an extended period of time is a hospital, so we’re seeing an increase in patient infotainment solutions. Trends for this market have been on the rise, combining the entertainment software application market with medical tracking software so medical computers serve a dual purpose—informing medical staff about patient conditions, and (hopefully) improving patient conditions by taking their mind off of why they’re in a hospital to begin with. There’s more to infotainment than that, however, and it requires a little education in patient infotainment trends to understand why.

Trends in Patient Infotainment Remove the Mystery

It’s not always clear how things operate in hospitals. The standard used to be reliance on nurses for everything—changing a television channel, ordering food, adjusting the bed, and other factors that would detract from a nurse’s duties. Patient infotainment is designed to remove the guesswork and present all options to a patient while freeing up most of the menial duties originally tended to by nurses and doctors. Instead of using a call button, waiting for a nurse to arrive, and then asking for blinds to be open or shut, that process is a patient engagement wrapped into a medical computer that a patient can easily access. Fewer questions are asked, nurses and doctors have more time to address pressing needs, and patient satisfaction results are higher. This reduces workload and stress for medical staff, thus boosting morale, potentially opening the door for larger staff, reducing the patient to nurse ratio, and increasing overall hospital efficiency rates. A recent case study showed that a standard hospital in France had a total staff-to-patient care time of about eight minutes on average. Efforts to implement patient infotainment systems can increase that time. To add, patients can turn their infotainment into edutainment, learning about their ailments while awaiting their next visitation or apple pie. RomexSoft recently gave a list of five overriding goals of EHR, one of them being inclusion and engagement of patients in their own care. If patients are educated about their own ailments, they may know enough to avoid ending up in the hospital again. Infotainment systems are key in stimulating conversations between medical staff and patients, removing ignorance about medical conditions that are keeping patients from their normal lives.

Connectivity is a Phone Call Away

Perhaps the most crucial aspect of patient infotainment is the ability to reach out to friends and family. With voice-and-video applications built-in to the medical grade monitors, patients can reach out to loved ones with the touch of a few buttons to connect. This factor alone is probably the greatest patient satisfaction feature medical computers can provide in hospitals. Not only can patients talk with anyone online, the connectivity of a medical tablet gives access to music, YouTube, movies, and even games. Much of the patient recuperation process isn’t just about healing—it’s about taking care of the full needs of the patient, which includes mental stimulation and removing the feeling that a patient is “all alone.”

Patient Infotainment Still Needs to be Informative

The benefits of having a single medical grade monitor for both the patient and hospital staff are numerous. Nurses can check medical records and see instant patient biofeedback, then return the PC to patient use. Doctors can prescribe medications and then have them sent to patient rooms within minutes. With security features enabled like a CAC or RFID scanner, medical staff can access important records, hide the unimportant details for patients, and then return the PC to patient operating status. A lot of the EHR software is entirely cloud-based, so if there’s ever a PC malfunction it can be replaced quickly with minimal loss to data. Plus, EHR software updates can happen universally, avoiding EHR compatibility between PCs. Medical professionals are constantly kept at the latest version of their software, and patients get the latest entertainment values during their stay.

The CyberMed H22 medical grade all in one computer is a widely popular choice for hospitals and patient infotainment systems. It features a sealed front bezel to protect against dust and water, an anti-microbial housing to ward off infections, and is certified to be patient safe. It’s built with infotainment in mind, reducing time medical staff use to cater to a patient’s needs so they can focus on more important duties. Customize it today to fit your medical PC needs.

How to Implement Patient Infotainment Using Bedside Computers or Tablets

The value-based healthcare system becomes more competitive than ever, and hospitals need to focus on the patient experience as one of the main contributing factors to how patients evaluate their stay. As Medicare reimbursement now directly depends on patient satisfaction, hospitals focus on boosting their Hospital Consumer Assessment of Healthcare Providers and Systems score, HCAHPS. It is this pursuit of the HCAHPS score that urges medical facilities to adopt a patient-centric approach. The patient infotainment and engagement systems have proven to be effective in increasing patient satisfaction, HCAHPS scores, and building loyalty.

When implemented efficiently, patient infotainment systems serve multiple purposes, for both patients and medical professionals. Here is a brief list of things to consider before you choose the medical bedside computers or medical tablets for your patient infotainment systems.

Key Considerations

Goals.

Determine what your goals you can achieve by deploying an All-in-One patient entertainment point-of-care system:

  1. increase patient satisfaction
  2. increase clinician productivity
  3. use a single device for multiple purposes
  4. replace multiple pieces of equipment with a single computer or tablet

Potential for hardware upgrades.

Define what upgrades for the medical computers, on the software and the hardware level, you might need to request from the provider. Inquire whether they can provide the corresponding support.

Infrastructure capacity.

Define what upgrade requirements the infotainment system imposes on your existing infrastructure and network. New cabling, new furniture, more bandwidth, etc. Can you minimize the footprint?

Integration.

Decide whether to integrate the bedside medical computers with your clinical applications. The benefits of integrating are numerous – your staff is more productive, the patient tracking is more streamlined, with fewer errors, the complete record of all episodes of care, etc. If you deploy a medical grade computer at the patient bedside, why not harness its full potential?

Identify the most valuable features/apps a patient infotainment system can offer to:

  1. Your Patients
  • Communication – browser, chat, email, teleconferencing, quick nurse call button, a way to contact the doctor, front-facing webcam.
  • Entertainment – patients should be able to order meals, access their subscription services like Netflix, and have access to YouTube, games, music, radio, news.
  • Productivity – calendar, personal email, notes, MS Office, easy way to access personal health record, secure way to process online financial transactions, complete online forms, control the lights, room temperature, window covers, bed. Consider installing a translation app and a voice recognition software for patients with limited physical ability to control the computer with voice commands.
  • Education – interactive presentations, educational games that increase patient awareness on their condition, symptoms, medication, dietary and lifestyle recommendations
  1. Your Staff
  • EMR for instant access and input if all episodes of care, input patient vitals.
  • Order tests, share test results.
  • View diagnostic images.
  • Use the electronic prescribing system, HELP, PACS and CPOE.
  • RFID reader.
  • Barcode scanner.
  • CAC or SmartCard reader.
  • Biometric scanner.
  • Secure access to sensitive information.

TCO.

Include several key departments in the decision-making process. Your financial department is likely to favor a known brand and a low purchase price. However, task them with calculating a Total Cost of Ownership of your purchase, taking into account device’s lifespan, ruggedness, failure rates, transmission of nosocomial infections, regulatory compliance. Your legal department will help you make the right choice to remain complaint with the FDA, HIPAA, HITECH and many other regulations that impose specific hardware requirements in patient safety, nosocomial infections, data security, and privacy. Your IT department will provide an even more valuable insight into the TCO of your potential acquisition. They will assess the deployment and maintenance expenses, compatibility with your enterprise software and medical equipment, disk imaging and customization possibilities, and explain how overall failure rates translate into either downtime/expenses or reliability/benefits.

Hardware.

Depending on your requirements and budget, you can customize the build of your infotainment system, be it a medical computer or tablet.

  • Do you intend to mount it on a wall, desktop, moving arm – VESA mounting is a welcome feature.
  • Wired or wireless – the latter is more ergonomic.
  • Does it need serial ports to support legacy equipment?
  • What operating system, RAM, processor, video card, storage do you need?
  • Do you need sandboxing capability?
  • Large-screen high-resolution medical computer or compact medical grade tablet?
  • Easy-to-use touchscreen is ergonomic as opposed to a solution that required external keyboard and mouse.

Compliance.

Unlike consumer TVs and computers, bedside infotainment devices must meet medical-grade standards of patient safety and durability. An antimicrobial coating prevents the spread of pathogens, while a sturdy, waterproof IP65 casing allows for disinfection with liquid chemicals. Medical grade computer or tablet supports your infection control objectives.
MIL-STD certified components ensure compliance with safety standards and prevent harm to patients.  For post-operation infection control, consider a fanless design that prevents germ circulation and is near-silent.

Customizations, warranties.

When selecting a provider, consider manufacturer vs vendor, as the former is more flexible in providing necessary customizations (include legacy ports, embedded scanners/readers, free disk imaging, more RAM, storage, etc.) and offer extended warranties and out of warranty service.

Benefits

  • Patient bedside computers serve dual purposes and cater to the patients and the doctors.
  • All-in-One medical computers or medical grade tablets used as patient infotainment systems combine multiple tools in a single build – computer, TV, telephone, nurse call button, remote control for TV,  curtains, beds, lights, communication terminal.
  • Easy mounting with standard VESA holes enables an ergonomic integration into the existing design of the patient rooms without any critical system upgrades or remodeling.
  • Models with hot-swap batteries or internal backup UPS are ergonomic and eliminate the extra wire clutter, which is unwelcome in patient rooms.
  • AIO medical grade computers or medical grade tablets come integrated with a plethora of peripherals – barcode reader, RFID scanner, biometric reader, CAC, Smart Card reader. This enables secure user authentication, reliable data protection and enables integration and control of IoT devices.
  • Medical grade computers and tablets have an antimicrobial coating and withstand disinfection with chemical solutions, so help prevent nosocomial infections at the point of care.

Progress Enabler

Bedside infotainment systems offer a host of education, entertainment, communication, engagement options for patients in an interactive, customized manner. Medical point-of-care computers easily combine bedside entertainment systems with clinical applications, becoming an indispensable tool for clinicians, nurses and other caregivers. Patient infotainment/engagement improves patient satisfaction, patient safety, doctor productivity, and quality outcomes.

As hospitals recognize the positive effect of infotainment on patient satisfaction, and bedside medical AIOs for clinician productivity, these versatile patient-doctor systems become the new norm.

Patient Infotainment – The Benefits of Utilizing Bedside Computers

We as a thinking species have evolved in more complex ways than one. In terms of our understanding and accepted definitions of technology, for instance. In the new globalized lives we lead today, ‘medicine’ has evolved into ‘healthcare’ and the ‘doctors’, ‘nurses’ and ‘technicians’ are now recognized as ‘healthcare providers.’ With each successive decade, we have developed more conceptual ways of looking at products and services.

Continuing the illustrations from the healthcare industry, we now evaluate the capabilities of a hospital not just by the strength of its staff and the complex procedures that can be performed there, but also by the overall ‘environment’ that it creates around a recuperating patient. In recent years, patient infotainment has crystallized into a focused area of study, with researches and experiments examining various healthcare setups for the degree of engagement and positivity they can invoke from a patient.

The new model of patient care accords much more importance to overall patient satisfaction than hospitals could manage a decade ago. The typical recovery room, with its beeping monitors and its wall-hung cable TV, has evolved into a more sophisticated environment wherein a single bedside computer can cater to the patient’s entertainment and communication needs, while also monitoring treatment. These bedside computers are rightfully known as ‘infotainment’ terminals, because of their ability to raise the level of patient satisfaction and encourage them to engage with their surroundings.

The typical bedside infotainment terminal today can allow a patient to watch TV, listen to music, browse social networks, communicate with loved ones on Skype, order food from the hospital cafeteria, or choose to read up on the specifics of the treatment or medication he is receiving. The device is essentially a medical grade computer with rugged features tailored for long term use. Its capabilities are software based, using programs such as OneView’s suite to offer patients an intuitive, user-friendly interface.

Bedside computers can be customized for use as infotainment terminals via installation in patient wards and long term care facilities where patients spend lengthy periods of time within a single location. They are minimal, integrating the functions of a bedside monitor, television, and even regular visits by care providers.

The psychological aspect of recovery of the patient, the kind that relies on encouragement from his surroundings, is completely taken care of by a good infotainment terminal. Rather than feeling victimized by a sterilized and intimidating hospital environment, patients can actually feel like they are in charge of their recovery. This fact is reiterated by multiple studies that have indicated that higher levels of patient satisfaction reduce readmission rates.

The benefits of infotainment terminals might seem intangible, but they can lead to significant savings for the healthcare industry. They ensure speedier recoveries and a more efficient care system through three layers of control – patient comfort (through internet, TV, games, social media, calling facilities etc.), engagement (through treatment information, nurse calling and meal ordering capabilities), and professional staff features (through secure access to patient data, syncing of treatment records and care provider visits, as well as remote supervision).

In a world where hospital visits are rapidly becoming unavoidable, the role of bedside computers as infotainment terminals promises to be indispensable.

Patient Infotainment Systems: A New View for Patients

Patient Using Infotainment System

A new term has evolved in the health care IT industry: “patient infotainment system”. What does it mean? It’s a computer that can be used for multiple purposes at a patient’s hospital bedside: for information (patient and health care provider) and for entertainment (patient). The computer obviously can be used for many other things: for communication, for diagnosis, and maintaining electronic medical records at the point of care. And, in addition to being used in a hospital, it can also be used in treatment centers and laboratories, in doctors’ offices to support telemedicine, and even for home health care.

Patient infotainment systems have been on the market for just a few years, but their adoption rate is increasing as hospitals update their IT systems and as they have become more affordable for hospital IT budgets.

In a sense, these “terminals” replace the wall-mounted TV in the patient room. Instead of a single-function TV, however, the hardware and electronics act as a fully functioning computer. They may look similar to a TV on the outside, but inside there is a world of difference. With connections and ports for communication and the Internet, patients can do just about everything imaginable: order their meals, watch TV and movies, play games, communicate with loved ones via VoIP, email, surf the Internet, or even do some work if allowed by their doctor.

What are the benefits for the patient? It comes down to choices. Rather than having a few TV channels available for viewing on a TV mounted on a wall across the room, the patient now has a more personalized view closer to the bed, and a multipurpose device to do other things if they wish. They can become more informed about their medical condition and diagnosis, communicate with their family, or engage in many forms of entertainment. It helps pass the time as the patient is continuing to recover.