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> Warranty Information |
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Please complete below form to activate your warranty. This would allow our technical support engineers to better assist you when you need help!
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Warranty Registration |
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What the warranty covers:
Cybernet® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Cybernet® will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit or component will be covered by the balance of the time remaining on the customer’s original limited warranty. Cybernet® provides no warranty for the third-party software or hardware included with the product or installed by the customer.
How long the warranty is effective:
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Cybernet Zero-Footprint-PC™ ZPC-GX31, and any previous models (ZPC-9100, ZPC-9000) are warranted for one year parts & labor from date of invoice. |
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Cybernet® networking products including USB LAN adapter, routers, hubs & switches are warranted for one (1) year parts and labor. |
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Cybernet® accessory products. Limited warranties vary by product. Contact your Cybernet® sales representative for additional details. |
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Cybernet® i-One™ series are warranted for one year parts and labor. Cybernet® offers a 1-year warranty for dead pixels that meet the following criteria: For 17"- 19" models - 5 bright sub-pixels, 7 dark sub-pixels, or a combination of 7. |
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You rely on your Cybernet® Zero-Footprint-PC™ & i-One™ every day, so what happens if it fails? With an extended warranty, you can add an extra layer of protection to our already industry-leading warranty term. Extended warranty prices are as follows:
Zero-Footprint-PC™ 2nd year = $59.00, Three Years = $129.00 & Four Years = $179.00. Extended warranty prices for iOne-GX31 is $149.00 for 2nd year, $249.00 for three years and $349.00 for four years. Extended warranty prices for iOne-MP171 is $275.00 for 2nd year, $395.00 for three years and $499.00 for four years in total.
What the warranty does not cover:
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Any
product on which the serial number has been defaced, modified
or removed. |
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Damage,
deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other
acts of nature, unauthorized product modification, or failure
to follow instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by Cybernet®.
C. Damage to or loss of any programs, data or removable storage
media.
D. Software or data loss occurring during repair or replacement.
E. Any damage of the product due to shipment.
F. Removal or installation of the product.
G. Causes external to the product, such as electric power fluctuations
or failure.
H. Use of supplies or parts not meeting Cybernet's specifications.
I. Normal wear and tear.
J. Failure of owner to perform periodic product maintenance
as stated in User Guide.
K. Any other cause which does not relate to a product defect.
L. Damage caused by static (non-moving) images displayed for
lengthy periods of time (also referred to as "burn-in").
M. Damage to, or abuse of, the coating on the surface of the
display. |
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Removal,
installation, and set-up service charges. |
How to get service:
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For
information on obtaining warranty service, call your Cybernet®
dealer or Cybernet®. Cybernet's Customer Support telephone
numbers are: 888-834-4577 in the U.S. From outside the U.S.:
949-600-8000. |
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To
obtain warranty service, please contact Cybernet® Customer
Support for a Return Authorization number (RMA). You will be
required to provide
A. Valid Invoice Number
B. Your name and/or organization name
C. Your address
D. Your contact Phone number
E. The serial number of the product
F. A description of the problem. |
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Bring
or ship the product prepaid in the original container, with
the associated accessories, to Cybernet® or any Cybernet®
authorized service center where available. |
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For
additional information or the name of the nearest Cybernet®
service center, contact your Cybernet® dealer or Cybernet®.
NOTE: Cybernet is not responsible for any returned product without
an assigned RMA. |
Limitation of implied warranties:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of damages:
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT
OF THE PRODUCT. Cybernet® SHALL NOT BE LIABLE FOR:
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DAMAGE
TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES
BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF
TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF
GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER
COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. |
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ANY
OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
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ANY
CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY. |
Effect of local law:
This
warranty gives you specific legal rights, and you may also have other
rights which vary from locality to locality. Some localities do not
allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
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