Knowledge Base
My internal speakers won't mute, but the external ones do. Why is that?
Published: October 2, 2008
Updated: December 22, 2015
When external speakers are connected, the internal speakers will only mute if the latest Realtek High Definition Audio Driver has been installed. After installation of the new driver, plugging in of external speakers must be confirmed by pressing OK when a pop-up window appears (see picture). The mute button will now be available.
Updated: December 22, 2015
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