Several industries have adopted the use of electronic devices like all-in-one computers and tablets to boost the efficiency of their business processes. Before you can finalize the purchase of a number of electronic devices, it is important for you to become aware of the quality of the support that is available long after you have bought the products in question. When it comes to purchasing electronics, having the services of a well trained tech support team at your disposal cannot be underemphasized. If you encounter PC hardware or software issues somewhere along the way, the services of the available tech support team will be the factor that determines whether the challenges are resolved in an efficient manner or if you end up running into more complications.
U.S. Based Tech Support VS. Overseas Tech Support
The first thing that you have to do is to make sure that the tech support team assigned to your all-in-one computing device is based in the U.S. The service that a U.S. based tech support team provides is drastically different from tech support operations that are outsourced to other countries. Outsourcing has become a trend that a number of operations have resorted to in an effort to cut back on operational costs. Outsourced tech support teams might be cheaper from the manufacturer’s perspective but there are a few consequences that consumers are exposed to as a result of this trend.
An Outsourced Tech Support Team
Outsourced tech support operations can prove to be taxing for consumers who are looking for a clear cut solution to the issues that may be compromising their electronic device. Typically, the biggest source of difficulty for consumers deals with the language barrier. Outsourced tech support operations may not be staffed by people who use English as a native language. As a result, communication problems and misunderstandings can happen between the consumer and the tech support representative. Phone connection issues are also something that you have to consider given the fact that the calls that you’ll be making are overseas phone calls. Having a call cut in the middle of a critical repair situation can be frustrating and professionally compromising as well.
Advantages of a U.S. Based Tech Support Team
It would be best for you to look for a manufacturer with a U.S. based tech support team to bypass challenges that are brought about by communication problems and phone connectivity issues. If a manufacturer does house a tech support team that they personally employ, then this might be an indicator that the tech support staff has a solid grasp of the ins and outs of the device that you’re concerned about. It is deeply vital for you to be able to know about the level of knowledge that a manufacturer’s tech support staff has before you purchase electronic devices from them. The best tech support team should have a keen understanding of the technology that an electronic device uses and should know how to repair hardware issues and resolve software glitches personally. Outsourced tech support teams usually handle services for several companies and the solutions that they offer are less intuitive and rigidly scripted. Make it a point for you to look for dedicated tech support services to ensure that you get to address every perceivable problem that you might encounter somewhere down the line.
The Cybernet Advantage
When it comes to purchasing electronic devices for your industry’s specific needs, Cybernet products provide you with advantages that become more apparent long after you have taken possession of the item. Part of Cybernet’s edge stems from the strength of its U.S. based tech support team. With a dedicated tech support team at your beck and call, you can be assured that possible product issues will be addressed in a quick and efficient manner.
Customers who call in with product specific issues are guided by well trained tech support specialists. Each representative of our customer service team is trained by Cybernet’s engineers. This factor differentiates Cybernet’s customer service team from other companies. Every customer service representative possesses a comprehensive knowledge of the workings of each device and how to resolve possible errors and glitches. More often than not, customer issues can be resolved over the phone through responsive troubleshooting approaches. 50% of the time, Cybernet’s customer Service team is able to resolve product issues over the phone. When clients run a comparison between Cybernet’s success rate in resolving customer issues against the competition, the advantage clearly lies with the former.
For product issues that cannot be resolved through troubleshooting methods, Cybernet issues a Return Merchandise Authorization Number and a call tag to the client. The Return merchandize Authorization Number is designated to the device that needs to be returned for repairs. If the client is covered by the device’s warranty period, the product is serviced at zero cost. The call tag includes packaging that the client can use to return the unit for service. After a call tag has been generated, an email is sent to the client who reported the issue with the device. The email allows each client to track the progress of the unit that is being serviced giving them a concrete timetable of the progress that is made as things develop.
The biggest takeaway that clients can glean from Cybernet’s customer service team is their expedient turnaround time. Cybernet services units within a 24 – 48 hour window. When stacked against the competition, where 6 – 8 week waiting periods are par for the course, Cybernet’s expedient turnaround time is nearly miraculous. The robust build quality of each Cybernet product coupled with its responsive and efficient customer service team provides clients with an unbeatable package of quality and reliability.
With live chat, phone, and e-mail support services available at your disposal, consumers are able to tap into varied channels to address a raft of product related issues. For clients who want to have a clearer picture of each product’s features before they make a final purchase, Cybernet can send a demo unit for the purposes of configuration free of charge. Once the client has configured the unit to his desired specifications, Cybernet takes the demo unit and delivers the client’s purchased devices pre-configured to his preferences right out of the box. Cybernet solutions are the best option for industry leaders who are looking to secure their professional interests in a quick and efficient fashion.