The following warranty information applies to Cybernet's Commercial & Medical Grade All-in-One PCs. We want to keep things simple, and have included details below on what our warranty covers and does not cover, and how to obtain warranty service. If you have any questions about our warranty program, please feel free to call Cybernet Customer Support at 1-888-834-4577. We are here to serve you.
Cybernet warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Cybernet will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit or component will be covered by the balance of the time remaining on the customer's original limited warranty. Cybernet provides no warranty for the third-party software or hardware included with the product or installed by the customer.
Lithium batteries in all tablets and All in One devices carry one year warranty regardless of warranty on the main device. Please see the Battery Maintenance Guide to prevent battery damage due to long term storage.
Cybernet's warranty support hours are Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time. If you are outside the United States or in a different time zone, you can begin the process of requesting warranty service via our support request form.
For information on obtaining warranty service, call your Cybernet dealer or Cybernet. Cybernet's Customer Support telephone number is 1-888-834-4577.
To obtain warranty service, please contact Cybernet Customer Support for a Return Authorization number (RMA). You will be required to provide the following:
Cybernet pays for domestic shipping in the USA. Our tech support department will arrange for a domestic shipping label to be sent to you. When the label is received, attach it to the product box and it will be picked up and returned to you after warranty service is completed.
Any products without a Return Authorization Number (RMA) will be refused
When your product falls out of warranty and service is needed, you must contact Cybernet technical support team and obtain a Return Authorization Number. Cybernet's out of warranty repairs are Flat Repair fees and vary by product model. A Cybernet technical representative can provide this information.
When out of warranty flat repair has been authorized, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components. Out of warranty flat repair fees are subject to review of the device and do not include physical damage and are subject to additional charges. Products upon evaluation by Cybernet may be deemed "unrepairable" if there is excessive damage. In these circumstances, the customer is responsible for a $149 evaluation fee. Warranty on all repairs are 90 days from date of shipment from Cybernet repair facilities.
Cybernet is not responsible for shipping costs to and from Cybernet for out of warranty repairs.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
With an extended warranty, you can add an extra layer of protection to our already industry-leading warranty term.
Cybernet's warranty support hours are Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time. If you are outside the United States or in a different time zone, you can begin the process of requesting warranty service via our support request form.
For information on obtaining warranty service, call your Cybernet dealer or Cybernet. Cybernet's Customer Support telephone number is 1-888-834-4577.
To obtain warranty service, please contact Cybernet Customer Support for a Return Authorization number (RMA). You will be required to provide the following:
Cybernet pays for domestic shipping in the USA. Our tech support department will arrange for a domestic shipping label to be sent to you. When the label is received, attach it to the product box and it will be picked up and returned to you after warranty service is completed.
Any products without a Return Authorization Number (RMA) will be refused.
When your product falls out of warranty and service is needed, you must contact Cybernet technical support team and obtain a Return Authorization Number. Cybernet's out of warranty repairs are Flat Repair fees and vary by product model. A Cybernet technical representative can provide this information.
When out of warranty flat repair has been authorized, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components. Out of warranty flat repair fees are subject to review of the device and do not include physical damage and are subject to additional charges. Products upon evaluation by Cybernet may be deemed "unrepairable" if there is excessive damage. In these circumstances, the customer is responsible for a $149 evaluation fee. Warranty on all repairs are 90 days from date of shipment from Cybernet repair facilities.
Cybernet is not responsible for shipping costs to and from Cybernet for out of warranty repairs.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Cybernet is pleased to offer an Accidental Damage Protection (ADP) plan on our products.
For a one-time payment to Cybernet as specified in the quotation or invoice plus any applicable taxes for each unit, Cybernet will repair or replace the unit after it has been qualified by Cybernet. The length of the ADP plan will vary depending on customer requirement; however, length of ADP may not be longer than the warranty period.
You must provide a separate payment for each product supported by the ADP plan. For example, a medical grade keyboard purchased with an All-in-one (AIO) computer is not covered by the AIO system's ADP plan. Instead, the medical grade keyboard will each need their own ADP plan.
Only the parts built-in or added at the original time of the ADP plan enrollment is covered, such as internal memory, LCD, cables, or motherboards. Parts that are considered "accessories" or "consumables" such as labels, batteries, memory cards, manuals, straps or any other parts/components requiring regular user maintenance are not covered.
Cybernet allows customers to enroll in the ADP plan up to 30 days after the original invoice date; however, the customer must provide detailed photos of all sides of the specific product to prove there is no damage to the unit prior to the ADP plan enrollment. Once enrolled, the customer cannot file a claim for the first 30 calendar days.
If Cybernet repairs your qualified supported product, you understand and agree that Cybernet may replace original parts with new or used parts from the original manufacturer, or a different one. Replacement parts will be functionally equivalent to the original parts. In our discretion, Cybernet may designate an affiliated company or contract with a third party to complete repairs on the supported product.
If Cybernet decides to replace the supported product rather than repair it, you will receive a product equivalent to or better than the supported product you originally purchased, as determined by Cybernet in our sole and reasonable discretion.
For any incident that Cybernet determines is eligible under the ADP plan, coverage is limited to one (1) qualified incident per twelve (12) month period commencing from the original invoice date of the ADP plan purchase on the specific supported product. The ability to submit an incident does not accumulate or carry over to any subsequent twelve (12) month period.
The ADP plan only covers hardware. The ADP plan does not cover software.
The ADP plan covers reasonable accidental damage from:
The ADP plan does not cover the following items and Cybernet is not obligated to repair or replace:
Cybernet's warranty support hours are Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time. If you are outside the United States or in a different time zone, you can begin the process of requesting warranty service via our support request form.
For information on obtaining warranty service, call your Cybernet dealer or Cybernet. Cybernet's Customer Support telephone number is 1-888-834-4577.
To obtain warranty service, please contact Cybernet Customer Support for a Return Authorization number (RMA). You will be required to provide the following:
Cybernet pays for domestic shipping in the USA. Our tech support department will arrange for a domestic shipping label to be sent to you. When the label is received, attach it to the product box and it will be picked up and returned to you after warranty service is completed.
Any products without a Return Authorization Number (RMA) will be refused.
Please contact Cybernet customer service representative at support@cybernet.us.
You may also contact us via phone support at 1-888-834-4577, Option2.
Cybernet will qualify the supported product by requiring the customer to speak with our customer service representative over phone or email first to get a summary of the incident. If the customer service representative determines the supported product could qualify under the ADP plan, Cybernet will arrange the return of the supported product back to Cybernet for qualification evaluation and repair, or the return of the disqualified unit without any repairs.
Once a product has been disqualified, Cybernet will null and void the remaining term of the ADP on the specific supported product since the product has been damaged beyond repair from an unqualified incident.
Cybernet is also not liable for any failure or delay in performance due to any cause beyond our control.
Please note that the customer service representative will ask a series of questions to assess the extent and cause of damage to the supported product. These diagnostic and troubleshooting steps may require more than one call or an extended session, and you may be asked to access the inside of your supported product where safe to do so.
If your issue is covered by the ADP plan and that issue is not resolved remotely, then, at our discretion following completion of remote diagnosis or troubleshooting, the technician may send you a replacement part for you to install on the supported product.
When your product falls out of warranty and service is needed, you must contact Cybernet technical support team and obtain a Return Authorization Number. Cybernet's out of warranty repairs are Flat Repair fees and vary by product model. A Cybernet technical representative can provide this information.
When out of warranty flat repair has been authorized, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components. Out of warranty flat repair fees are subject to review of the device and do not include physical damage and are subject to additional charges. Products upon evaluation by Cybernet may be deemed "unrepairable" if there is excessive damage. In these circumstances, the customer is responsible for a $149 evaluation fee. Warranty on all repairs are 90 days from date of shipment from Cybernet repair facilities.
Cybernet is not responsible for shipping costs to and from Cybernet for out of warranty repairs.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
