3 Simple Ways Hospitals Can Fix a Low HCAHPS Score

The news is out, and the unofficial winners of “best” and “worst” HCAHPS have been cataloged and reported. These hospitals represent the highest and lowest scorers for patient satisfaction in the United States. If you’re not familiar, HCAHPS stands for “Hospital…


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Increasing Patient Engagement Improves Patient Outcomes

Patient engagement means the patient is doing more than just popping in for yearly checkups and going home without another thought toward their health. It means transforming from a passive consumer into an active member of the team devoted to promoting health. Educating Patients Leads to…


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