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Hacienda HealthCare and Cybernet Medical PCs to Run New EHR System

Hacienda HealthCare provides medical services for chronically ill infants, children, and young adults in Arizona. Headquartered in Phoenix, Hacienda's range of services include 24-hour nursing and respiratory care; physical, occupational and speech therapy programs; and social and dietary services. Hacienda HealthCare also operates Los Ninos Hospital, offering acute and sub-acute pediatric care, and the Hacienda Skilled Nursing Facility designed for infants, children and young adults.

Challenge Icon Challenge

In 2010, Hacienda HealthCare began a 2-year project to convert their medical record processing from a paper-based analog system to an electronic health record (EHR) system. It wasn’t just a matter of buying and installing the EHR software, but of buying and installing enough computers throughout the facility to adequately replace the effectiveness of the old paper system. It would also have to be accessible anywhere, by anyone with the proper clearance, from nurses to administrators to doctors. These new computers would have to be flexible and relatively unobtrusive, because they’d have to fit in places like nursing stations, patient rooms, administrative area, exam rooms, and even operating rooms. Because Hacienda had to place so many new computers in relatively small areas, they knew that traditional desktops — even ones with a small footprint — wouldn’t be right for the massive project. Hacienda HealthCare also didn’t have medical carts or other workstation solutions for the computers they would soon be installing. They’d need a vendor who had both.

Solution Icon Solution

Cybernet provided demo units to Hacienda, allowing them to identify the right all-in-one PC for each area and finalize their system planning. Not only that, but Cybernet also had the medical carts they needed, enabling Hacienda to obtain all of their hardware from just one vendor. The IT department involved the nursing directors, doctors, and administrative staff during the testing phase to evaluate the Cybernet medical all-in-one PC demo units. The staff members were excited about moving to an EHR system, and they liked Cybernet's line of medical all-in-one PCs ease of use and mobile nature. Hacienda chose three Cybernet medical all-in-one PCs for their facilities. They purchased 15-inch CyberMed MP15Ts to mount on the Ergotron powered carts for bedside charting and medication. Hacienda’s CyberMed H6 PCs were mounted on walls for charting and record input, which was made simple by the universal VESA mounting on all Cybernet PCs. They also purchased iOne-H6 all-in-one PCs for nursing stations and other desktop areas.

Results Icon Results

All of Hacienda HealthCare’s medical services delivery staff are now using Cybernet all-in-one PCs to perform their duties electronically. The new PCs save space and enable them to easily use their new fast and efficient EHR software anywhere in the hospital. From an IT standpoint, the PCs continue to perform flawlessly in a 24/7 environment. Working with Cybernet made the IT department's job a lot easier because of their demo unit program and range of all-in-one PCs to choose from. Also, because Cybernet’s computers are standardized and have a long life cycle, they’re much simpler to train on, maintain, and work with. As a result, Hacienda HealthCare was able to complete their conversion project on schedule, with the right computers and other hardware to successfully implement their new EHR system throughout their medical facilities. Now, not only is Hacienda HealthCare equipped and compliant with modern EHR practices, their system and staff are now more efficient, able to spend more time helping children and less time shuffling papers.


Our analog-to-digital medical record transition was a huge task that took 2 years and required all new hardware and software. Choosing Cybernet's all-in-one PCs made my job a lot easier; they performed flawlessly during the implementation and continue to reliably run our new medical record software.

- Kevin Payne, Information Technology Director