Peak Resources’ first challenge came from the nursing staff - they disliked the current charting system, and the computers they had deployed to use it. The most frequent complaints were that the equipment (and software) was either too slow, was filled with errors, or was falling apart altogether. It was then that Peak Resources decided it was time to upgrade their entire computer system. They had other upgrade requirements, of course. The interface would have to be touchscreen, with projected capacitive (or PCAP) capabilities so that staff wearing rubber gloves could still interact with the device. They also wanted something with a long life and guarantee of service, preferably a 3 to 5 year warranty at least. Their previous vendor offered a warranty only for the first year, and with the vendor’s rate of failure the situation became untenable. Finally, they wanted something with faster processing speed in order to run their healthcare software without the frustration of frequent starts, stops, and loading times.