RMA requests require a valid ticket number that has been authorized for RMA by Cybernet. Please contact Cybernet Manufacturing Tech Support by calling 888-834-4577 and choosing option 2 for Tech Support. Tech Support hours are 8 AM to 5 PM PST Monday-Friday, excluding holidays. For our international clients or for those outside of the Pacific Time Zone, please click here to open a Support Request. One of our representatives will reply with troubleshooting steps within 1 business day. We also suggest utilizing our Knowledge Base for troubleshooting tips that may solve your problem without having to send your unit to us.