Tag Archives: industrial PCs

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3 Problems in Customer Service Solvable by Technology

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The tech landscape has changed for the better in business. Places as common as grocery stores, bars, pizza parlors, online ordering warehouses, you name it—the computer is there, improving the business operations on a customer-by-customer basis. The newest technological craze on the horizon to improve the customer experience for online ordering is the use of the shipping drone. Automation efforts within warehouse shipping are pushing towards eventual shipping via individual drones that drop packages off at the doorstep of customers. Interested businesses in this cutting-edge technology are quoting waiting times of less than 30 minutes from product order to delivery!

We’re far off from seeing a full implementation of such technologies across the nation, but one aspect of a business that is never overlooked and that people cherish in any setting is customer service. The full umbrella of customer service can include customer experience, product pricing, waiting times for product delivery, and other factors, but the computer is there now to facilitate lengthy and error-prone processes that can influence the overall experience. Here are three ways technology solves problems many of us are familiar with when it comes to the umbrella of customer service.

Better Lead Times, Shorter Wait Times with Industrial PCs

Lead time can be considered a part of customer service, or perhaps “a service to the customer” since it’s a factor in the overall experience. It’s not the most interesting of business-related topics, but it’s one of the most desired metrics to shrink for both businesses and customers. Simply put, if a customer waits too long for delivery of an item, it’s not likely they’ll purchase from the same outlet. It’s an aspect of customer service in the whole of the corporation that is always a pain point for customers. Who likes to wait?

Lead times have been decreasing with the use of the industrial PC. Industrial computers running ERP software can track and monitor inventory levels. They can be used to predict seasonal shifts in order volume. A manufacturer can even use an HMI panel to monitor performance and maintenance schedules of individual equipment, reducing and eliminating stoppages in production. All of which adds up to short lead times. The shorter the lead time the more likely that first time customer will become a long term client.

I Didn’t Order This…

As soon as an order has been received there is a process in place to get that order to the customer as quickly as possible. An itemized invoice is printed that is handed off to a picker, who then goes through the warehouse to find the items. They are double checked, prepared for shipping and sent. But in that paper process, mistakes happen. Humans are only human after all. Send the wrong item to a customer not only adds up in costly returns at your expense, but could also lead to lost business.

Industrial tablets can help to automate this process and improve accuracy. Invoices can be stored on the tablet. With SKUs assigned to barcodes, a picker can use a tablet’s integrated barcode scanner to check items before pulling them from inventory. You can even assign different barcodes based on clothing sizes or item colors to ensure accuracy. Pick lists can even be sorted based on the most efficient path through the warehouse, meaning more orders can be processed in the same amount of time using the same amount of resources. Again, automating processes leads to more accurate orders and faster processing times, which lead to happier customers.

The Dreaded Phone Calls

Even with automation, mistakes will happen. No business is 100% perfect. When mistakes happen, customers will call in. Even in an automated shipping warehouse there needs to be the human touch to fill in the gaps sophisticated tech might leave behind. However, it’s best to be prepared with the right kind of computer to identify what went wrong in order processing.

If a company’s employees use all in one computers for their customer service department, there’s a vast set of advantages. First, these computers are manufactured with space-saving designs in mind so even in small offices where the majority of space is reserved for products, IT departments won’t need to go to the extensive trouble of planning how all computer stations might be configured. Second, they’re perfect for recording conference and customer calls for the best customer service experiences. Paired with telecommunications software, every call can be screened, addressed, and filed away for case study purposes. Finally, any customer service rep can use the computer to see where an order is in the full spectrum of the process, from order to customer satisfaction on delivery. These all in one computers have nifty touchscreen capabilities too, so it’ll add to the overall productivity of a customer service office. Plus, with their enclosed designs and higher-grade components, they’ll last a lot longer than the average computer.

They say that a customer who has had a bad experience is likely to tell 10 people about it, whereas a customer who has had a good experience is only likely to tell one or two people. Those aren’t the kind of odds worth testing. For more information on how to automate your processes you can contact us here.

industrial mini PC in automated warehouse

Automating Production with Industrial PCs

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The idea of “build the machine, build the empire” has been a concept since the dawn of the industrial revolution in the 18th century. Machines are largely the force behind manufacturing today for mass produced goods. Once the machine is built, the time saved in altering a manual process to automated is staggering. With the advent of automation, suddenly work time is reduced significantly and leisure time increases. Because of the industrial revolution and the process of manufacturing, a new standard of living arose for people in the manufacturing business.

We’re pretty far beyond the initial growth of the industrial revolution, but some of the concepts founded during that time period still stand. Now, the high-concept of a fully-automated manufacturing plant is attainable because of advanced AI and use of the industrial mini PC. Once the machine—the mega monolithic manufacturing plant—is built, maintaining a high productivity rate is key.

The Problems of Manual Processes and Addressing them with Industrial Mini PCs

To err is human. That’s just nature. It’s reported online that the financial cost of a manually-driven forklift accident totals about 38 thousand dollars—and that’s just for the forklift itself, not including any lost productivity while the forklift is being repaired or a worker is recovering from injury. While not every company can afford self driving forklifts, inefficiency can be tracked in even the most mundane of manual processes. These problems prompt the need to control warehouse operations by an industrial computer. The more manual processes a manufacturing plant has, the more room there is for fatigue to set in and human error to cause issues with productivity and quality. We aren’t at a place technologically where someone can just flip a switch at the beginning of the day and expect machines to run themselves until its time to go home for the evening. One thing we can do is to use human machine interface, or HMI computers, that provide a bridge between manual processes and automation. The HMI computer allows a person to monitor and make adjustments to a machine’s output while the software operates the machine itself.

Safety in the Workplace and Workers’ Compensation

Industrial mini PCs are able to take over processes that are not only time intensive but ultimately dangerous for humans to be involved with. Injury on the job spells disaster for the individual and the business. The factory floor can be a dangerous place, which is why not just anyone is qualified to work in a manufacturing setting. Automating processes that minimize direct interaction with heavy machinery with an HMI computer or industrial PC saves money and mitigates against injury, loss of productivity and costly worker’s compensation claims. Not only that, but proper industrial computers have terminal blocks that can be remote-controlled to avoid problems of accessing the computer if it’s located near hazardous materials—dust, excessive paint spray, welding machines, high temperatures, the whole gamut. By streamlining common warehouse and manufacturing plant efforts, there’s typically a reduction in injuries—thus fewer workers’ comp claims and higher productivity with lower staff absence.

Applications Beyond Computing

Automated factories can also employ industrial computers to keep an eye on factory operations. One computer can be used to control a series of checks and balances or a monitoring system to see when and where production might hit bottlenecks. Computers can schedule the most efficient production plans, decreasing lead times and improving customer satisfaction. An industrial PC can even monitor maintenance needs, meaning you can identify potential machinery breakdowns before they happen, limiting costly repairs and maintaining consistent production levels. In the event of an unexpected breakdown on the factory line, the plant can be stopped immediately minimizing damage and allowing for repairs to take place faster. Fewer labor costs, quicker problem identification, and a smoother automated warehouse. Problems solved.

Remaining Results of an Automated Warehouse

Companies have been reducing costs via employing robots to automate their manufacturing efforts. The numbers don’t lie! Another result of the automated plant is that customers are more satisfied with the manufactured products. As before, build the machine, build the empire—you’ll just need a method to control it. Would you rather have a machine equipped with laser devices being controlled by an industrial computer painting a product, or someone hand-painting the product? Automating your warehouse means a higher standard of quality to each individual product. The benefits are clear; less time, less money spent, and higher satisfaction on the customers’ end with unmatched results. To see how industrial mini PCs can help eliminate manual processes for your company you can contact us here.

 

military grade computers in automotive industry

Military Grade Computers and Their Role in the Automotive Industry

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The automotive industry constantly adapts with new methods of manufacturing as technology improves. Using this new technology requires the use of hazardous equipment, such as furnaces and welding robots, in order to successfully manufacture an automotive body frame. The intent is to drive cost down and automate all processes possible, but that isn’t always the easiest task. It requires the right kind of computer—an industrial computer—to automate a process while remaining sturdy enough to last a long time. Here are a few ways the industrial computer plays a role in how automotive factories have altered methods of construction for the better.

Heating Processes and their Affect on Military Grade Computers

One of the more common practices in automotive build is a process called “hot stamping.” It’s a technology developed in the 1970s requiring a shaft of steel to be heated at its austenitization (hardening) point. That temperature is generally around 900 degrees Celsius. No doubt the furnace that generates this heat is somehow insulated, but a temperature like that will undoubtedly affect all metals and tolerances in an automotive factory—including metals inside of a computer. The continual heating/cooling process over time can easily take a toll on any device (especially when it relates to an automotive setting), and so naturally you’ll want something resilient against temperature changes.

The best way to avoid this constant temperature warping is to trust in a military grade computer able to withstand temperature changes. Controlled furnaces are just one device able to affect the heat dispersion in an automotive warehouse, so a computer that can function around welding, heating metals, and extremely hot temperatures is ideal.

Automotive Industry Painting Procedures

Military grade computers aren’t just built to withstand high temperatures. Typical factories have time-intensive painting processes for an entire auto body that can easily take 14 hours to complete for a single body. The painting process runs through several sub-processes that wash, bake, sand, treat, clean, coat, dry, and wax the auto body. A computer with open air vents nearby wouldn’t last a week in any of those environments!

That’s why military grade computers are sealed and fanless. Ingress of any kind—whether dust, paint, soot, tiny metal shards, whatever the foreign item—can sentence the shelf-life of a computer to much shorter than it’s typical life expectancy. It’s important to get the proper computer with the proper enclosure to work around these environments, or else the automated assembly line won’t be automated until a new computer is in place.

Military Grade Computers and the Terminal Block Feature

Seeing how a car is made is the best way to learn how a car operates. Fortunately for us, a lot of dangerous processes and heat-intensive mechanics are behind glass walls where automated assembly is completed by robots. However, in order to control these metal behemoths a computer must be in close proximity—away from the people operating them. That’s why some of the industrial computer models feature terminal blocks for remote power and access. Standing behind a protective barrier, a factory worker could flip a switch and start up a military grade computer with the terminal block feature, engaging the automated assembly line without needing to risk life or limb around several robots.

DIN Mountable Computers

With the presence of potentially hundreds of electrical devices manipulating car parts, welding, spraying, cutting, heating metal, and maneuvering independently, electrical configuration must be incredibly complex. One loose ground can spell a power disaster, so it’s important all components—including the industrial computer—are grounded properly in addition to all electronic components running the factory. Installing an industrial computer on a DIN rail is a proper method to ensure the computer is grounded properly. It saves space too. A military grade computer isn’t designed to just sit on a shelf—ensure that it’s in the right place for safety and longevity.

 

Extreme heat resilience, enclosed environments, operation close to manufacturing, and proper electrical handling are important requirements for a military grade computer.  Choosing less expensive computers that can’t stand up to harsh environments like what you’d find in an automotive factory bring on hidden costs like repairs and replacement computers. Make sure your automated processes stay automated by selecting a military grade computer able to operate an automotive factory. Contact us for more information.

 

ERP Software with business tablet PC and mini computers

How ERP Software is Changing Industrial PC Demands

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Enterprise Resource Planning (ERP) software is a product that operates on several different business operational levels to streamline and unify processes such as project management, accounting, manufacturing, customer resource management, and others. As technology and software development grows, ERP software complexifies and requires stronger computer hardware in order to operate without hitches. It’s necessary to have sufficient hardware—running an office without powerful computers can quickly flip an office into turmoil (pretend your own office has broken accounting computers and you’ll get the idea). The software is so highly complex that it takes implementation teams to install the software and ensure all managed processes are functioning properly, and implementing software on underpowered, old computers doesn’t bode well for business. Granted ERP software has turned more user-friendly than in the past, but that still dictates what’s necessary for computers today. Here are some ways that ERP software has changed for the better and what’s necessary for a business to stay on top of the growing software model that ERP uses.

Advances in ERP Software Require a Touch Screen PC

Even with decades of development efforts, ERP is still incredibly complex software requiring implementation teams for different-sized projects. However, there’s been a higher demand for more user-friendly support.  ERP software has trended towards a more visual look instead of a text-based appearance, increasing the demand for larger screens with touch screen capability. Some ERP software has developed a model that’s touch-screen friendly, and naturally those software product models need an industrial touch screen pc. For instance, a company called Software 21 has upgraded their ERP product, Flexgen 4, to integrate touch screen controls so that their data collection operations are more efficient. Another company called Forge Technology Partners recently developed a touch screen application that manages timesheets, tracks job performance, and keeps employee information updated. Combining this technology with an industrial pc is vital. You need a computer capable of surviving the harsh environment of a shop floor and manufacturing plant. But it also needs to have the advanced functionality of commercial grade PCs. Resistive touch screens might be an older technology, but with the safety requirements in most industrial setting, a touch screen that works with a gloved hand is likely required. Industrial PCs are designed to marry functionality with rugged components, something you simply don’t get with a Tier 1 computer manufacturer.

ERP Software Needs Mobility

Technology has shrunk to a point where a large population of individuals carry around fully-functional computers in their pockets. Naturally, the ERP market changed with the advent of smartphones and tablets and their integration into business enterprises. In order to stay relevant ERP developers aren’t just limiting themselves to strict desktop software. The development of mobile apps and the adoption of those apps among end-users has become common place. The ability to access ERP software in the field while on an industrial tablet can be invaluable. Imagine a salesperson being able to remotely access inventory data or project accurate lead times in order to close more sales. Or a foreman on a job site being able to order materials and access project workflows from their mobile device. All of this is possible with mobile applications provided you have the hardware necessary to run them.

ERP on a Business Tablet PC for Warehouse Operations

A common use of ERP is inventory tracking. That’s not always an easy task, especially if the mobile tablet you’re running the ERP software on doesn’t feature a barcode scanner. Tablet PCs without barcode scanners suffer problems of higher inventory costs, possible human error problems, lower tracking rates for documents and products, and decisions from management with incomplete data samples.  When tablets include barcode scanners,  employees can scan barcodes to track a wealth of information. Plus, the good news is this technology has spread into all sizes of enterprises as tech has evolved into smaller, cheaper solutions. Management can keep tabs on low inventory, count discrepancies, reduce shipping problems, manage materials inventory, track labor hours and rates, and other important business metrics. A business tablet PC with an integrated barcode takes ERP systems to higher functionality.

However your ERP has evolved, it’s clear that ERP drives what’s necessary for hardware. With visual enhancements, ERP requires a more touch-screen oriented design. Mobile and cloud-based ERP systems are becoming the standard for use on business tablet PCs and similar devices. Stay ahead of the curve with business and see what options you have when upgrading to a robust system of computers to support your ERP system. For more information you can visit the Cybernet website or contact us here.

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The Human Machine Interface and the Role Industrial Computers Face

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Human Machine Interface (HMI) is an important concept to be aware of in today’s industrial automation IT world. Technological innovations and advances have pushed automation’s boundaries close to near-perfect operation within industrial warehouses and manufacturing plants. We’re seeing these pushes both on a software and hardware level. Developments in artificial intelligence software are getting more sophisticated, so naturally the hardware must scale with the demands of software. However, there still must be a “starting point” in the pathway from device controller to automation result, and that’s where HMI plays a part. It’s a concept that has evolved over time as an overarching idea that incorporates all functionality of a given production system into a single user interface that can be controlled by simply touching an industrial touch panel PC. It’s the combination of a graphical user interface, an automated production system, and its supporting software that must operate in synergy to be fully productive. These HMIs are becoming more important with the onset of the Internet of Things (IoT) and the desire to fully automate processes. However, not just any device will operate in the manner an HMI needs.

HMI Computers Must Be Compact

Warehouses come in all shapes and sizes, but regardless of the configuration of a warehouse it’s important to find an industrial touch panel PC capable of being installed in an area that’s non-obtrusive to traffic. A retail computer purchased off the shelf and then stored on a warehouse floor will undoubtedly get kicks and light shock damage. Populate an entire warehouse with computer towers, and you’re bound to see a hardware failure within the first three months. Small form factor design with a flexible open frame, wireless technology, and a fully integrated resistive touch screen are necessary components for a proper HMI computer. Why a resistive touch screen if it’s older technology? Capacitive touch screens won’t function with gloves. If you’re in an industrial warehouse, we’d recommend using gloves. We’d also recommend a resistive screen so you won’t need to remove them.

An Industrial Touch Panel PC Must Be Resilient

Temperature changes, sparks, disruptive noises, dirt, soot, chemicals, flying objects, shock damage, and other hazards are a concern for computers in warehouses. Workers can’t operate computers if they’re too close to an entity producing extremely hot or cold temperatures, so HMI computers must be resilient to extreme temperature changes. Thankfully, industrial computers are. Several industrial computer builds are encased in aluminum housings and constructed with military-grade components that have a Mean Time Between Failure of 50 thousand hours, much more than a consumer-grade computer. You’ll need an HMI computer resistant to all hazards to keep longevity. Combining metal enclosures, military-grade components, and resilience in extreme temperatures creates the perfect trifecta for longevity when it comes to HMI computers.

Industrial Computers Need Wireless Tech

A common problem with consumer-grade wireless devices is shoddy WiFi. Home routers drop wireless signals because of attenuation; wireless tech in HMI computers may do the same if the wireless range is too weak over the wireless “path,” or it’s blocked by warehouse walls—a concept known as a Faraday cage. Ensuring your next industrial touch panel PC is equipped with some of the strongest wireless capabilities—an Intel Dual Band Wireless-N 7260 Plus Bluetooth card—will reduce if not remove spotty wireless connections. Plus, if a keyboard and mouse are needed they can connect seamlessly with the HMI computer via Bluetooth. 

Industrial Panel PCs Need Mountability Options

For your next industrial computer deployment, it’s a strong idea to ensure all of the above are addressed, but that doesn’t address where your panel PCs might reside. What’s the solution there? An IT professional can’t leave them dangling from power cables or thrown about a warehouse floor, so a VESA mount is necessary to keep them clutter free. Using a standard 75/100m VESA mounting holes, staff can keep panel PCs out of the way by mounting them to the wall.

Adhering to specific hardware design and a set of features that expand productivity are what businesses should look for when it comes to HMI computers. At Cybernet, we’ve engineered a full line of industrial PCs that meet these standards and excels in the warehouse. Contact us today to find out more details.

DIN mounted computers

Real-Life Applications for Rack Mounted Computers and DIN Rail Computers

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Mounting a computer isn’t just screwing in a few bolts into a strip of metal and calling it a day; there are stronger reasons for rack mounted computers and DIN rail computers than just looking professional. Rack mounts are best employed to keep hot and cold air moving at efficient rates. DIN rail computers follow a worldwide standard so professionals can easily mount them and other devices to a DIN strip. Let’s take a look at reasons some industrial companies utilize rack and DIN mounting for computers and possible problems when they’re not used in place of a consumer-grade PC.

Rack Mounted Computers Alleviate Heat and Manage Cabling

Rack mounted computers aren’t just installed in racks because it’s convenient; heat plays a major factor in the design for mounts. Imagine gathering several tower computers together in a room, connecting them haphazardly, flicking the power switch, and letting the computers sit without ventilation. That’s the equivalent of putting a computer in the oven for several hours—that infrastructure won’t last. Without a proper structure with the right industrial computers in place to route heat and wires, the server room in question will cook every component within it. In a server rack mount computer configuration, there are layout designs called hot/cold aisle configurations. They’re in place to ensure hot and cold air don’t mix. That’s why rack mounted computers have a superior design over consumer-grade PCs—since they will be functioning as “always on,” it’s important to design their cases in a matter so that they’re easily removable if need be and cold/hot air can flow liberally throughout their vents.

DIN Rail Computers Are Uniform

Without a mounting standard for computers, how can an individual know what they’re getting and how to mount it? If there’s no standard met with mounting an industrial computer, one can easily get lost in translation trying to match a random mounting bracket with a DIN strip. One of the greatest benefits to DIN mounting is that there’s no guesswork. DIN is a German national organization that sets measurement standards for a range of applications such as electrical connections, paper sizes, film speeds, and other standards. If a company decides to make it’s own mounting standard, industry professionals would be forced to stick with their proprietary industrial computers and terminal blocks. What if a company needs to purchase a range of products from different manufacturers, each with their own standards? That would lead to a potential pathway of unnecessary clutter, especially if a company requires four or five different standardized mounts. Standardizing the mounts through DIN make it easy to organize and mount DIN rail computers so there’s a neater possible configuration of components that retail off-the-shelf computers can’t provide.

DIN Rail Computers are Protected

If there’s a loose ground on an industrial computer for whatever reason, there’s an obvious risk of losing data, facing a short-circuit fiasco, or an entire system failure happening. Plus, heat has a tendency to rise upwards—if a series of computers are mounted together on a vertical rail, what kind of heat is each industrial computer receiving? How will cabling be handled with an entire coupling of computers? Gathering heat-producing electrical devices together can be a heat and electrical risk. That’s one reason why DIN mounts are standardized—they function as grounds for each computer. A DIN mount’s metal composition is important to the series of DIN rail computers installed on it. Aluminum is a common metal to use for ground transfer in the case of galvanic corrosion or electrical problems—it’s lightweight, too. Copper mounts can act as heat conductors, drawing away heat from the military grade computers. Plus, DINs function as proper cabling pathways. Setting up a bunch of retail computers to reside on a warehouse floor with cables strung everywhere is not an ideal solution for safety—either for the computer or for who might be using them. Protect your investments and your employees by mounting your DIN rail computers whenever possible to keep electrical hazards down and maintain a professional look.

Cable management, protection from heat, power distribution, and grounding all come to mind when handling rack and DIN mounted computers—that functionality isn’t just a matter of having convenient access to the computer in question when it’s needed. It’s a matter of optimizing your server installation layout to protect your data and ensure your network installation has zero problems in its design. That’s why choosing an industrial computer is a better option than consumer-grade.

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3 Reasons Why Industrial Grade Components Matter in a Manufacturing Setting

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A computer’s build is just as important as its function; without sufficient industrial grade components for a particular setting, a computer’s TCO (Total Cost of Ownership) could be higher than expected. That’s an important consideration on customization for a full corporation project—how should a series of computers be built? A Cybernet whitepaper addresses environmental requirements for computer builds, touching on energy consumption, EPEAT ratings, ingress protection, low / high heat environments, and other environmental factors that touch on important considerations, not only how an industrial mini PC functions, but what it needs to function in a range of different industries and environments. Here are a few to discuss in detail.

Industrial Grade Components Can Withstand Extreme Temperatures

One only need to glance at an industrial mini PC to get an idea of how these computers withstand extreme temperatures. These industrial mini PCs are housed in full aluminum heat sinks that absorb and dissipate heat efficiently. Cybernet’s iPC line of computers can operate in temperatures from -25 degrees C up to 70 degrees C and can withstand extreme temperature fluctuations. The operating temperature range is a key difference between industrial grade components and commercial grade components. Industrial grade components typically have much wider operating temperatures than commercial grade, making PCs built from them perfect for factories or outdoor environments where temperature fluctuation is an expected circumstance. These components expand the MTBF (Mean Time Between Failure) expected for the computer and extend the use time for corporations, effectively reducing computer purchase cycles and saving the corporation money on a long-term basis. Some industrial grade computers retain ten times the lifespan of a commercial grade computer! Longevity and focused functionality are what these computers are built for. Cybernet’s industrial mini PCs are rated at a higher MTBF than commercial grade because of use of industrial grade components on our motherboards. All of Cybernet’s computers have a 50k hour MTBF, meaning your industrial mini PC running continuously, on average, will function for between 6 and 7 years before needing service.

Certified Industrial Grade Components for Any Industry

A lot of our industrial mini PCs pass the IEC 60068-2-27 standard, basically meaning shock-proof. Much like the 60601-1 standard for electrical hazard and radiation, this standard states that the “specimen,” or computer in question, is acceptable to withstand shock pulses and vibrations that are meant to reproduce the same real-world effect such as transport mishaps or accidental droppage—not that droppage would happen often anyhow, since the industrial mini PCs are intended for rack and DIN mounting. Plus, dust is a natural component pest. These computers are fanless so they’re not drawing in tiny mites of dust to clog up components, risking their longevity. Clients can even customize these rugged mini computers to be turned on with a terminal block—basically a remote switch so the PC can reside in an enclosure. With a myriad of different legacy and modern ports, these computers can support a lot of devices and peripherals that commercial grade can’t, such as a scanner or receipt printer. Good luck finding a desktop computer with a RS-232 serial port, or an LPT port—those legacy connections often require expensive and rare adapters to function properly, if at all. All these certifications and system protections in place ensure longevity with a MTBF of 50k+ hours of continuous usage. Cybernet also boasts a less than 2 percent failure rate for all computers within their life cycles.

Industrial Grade Components for Hazardous Materials

Panel PCs are exposed to biohazardous materials and contaminants every day; that’s why it’s important they retain their IP ratings. This video demonstrates how resilient our sealed panel PCs are against direct splashes of water! The iPC R3 Fanless Industrial Panel PC protects against liquids hitting it’s front panel with the IP65 rating. Not only is this panel PC sealed, it’s still rated with the IEC60068-2-27 standard, holds up within extreme temperatures with its industrial grade components, and doesn’t have much ingress because of its fanless design. Sealed bezel panel PCs are easy to disinfect and clean—spray on, wipe off, compute.

Cybernet thinks of all possible hazardous environments and undesirable results when it comes to crucial computing devices. The standards we meet and certifications achieved by our industrial machines allow them to be resilient in nearly any environment, around any hazardous materials, and within any reasonable extreme temperature with their industrial grade components. These computers are prepared for shock damage, accidental droppage, and are ready for deployment in any industry, whether it’s medical, industrial, or commercial enterprise. Customize a panel PC right now and streamline your business operations while saving money and time.

Why Industrial Computers Are Perfect for Challenging Environments

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Industrial computers are best equipped to work under the challenging working environments because they are built from the ground up to withstand the conditions that are not electronics-friendly. We can define such challenging working environments as anything that surpasses the norms of your typical controlled workspace such found in the office, school, library, retail store, or even hospital.

Temperature

The challenging working environments in the industrial sector vary greatly and can be characterized by higher or lower temperatures than that of an indoor installation. Notably, when we speak about temperatures and the ability of the industrial computers to withstand the higher and the lower temperature margins, we should also inquire into the possibility of the temperature fluctuations. For example, when your industrial computer or rugged tablet is exposed to colder temperatures outside in the field and significantly warmer temperatures in the engineer’s vehicle or tent. Assuming your technical workers carry a rugged tablet from the tent and into the cold, the temperature fluctuation is abrupt and causes condensation. How will your iPad or Android tablet behave if you subject it to such frequent temperature fluctuations? Rugged tablets are built with such temperature fluctuations in mind, so the condensation or cold/heat do not affect the internal electronics. Industrial computers, too, are enclosed in a rugged casing that withstands extreme temperatures and protects the discreet parts from their destructive effects.

Humidity

Temperature is not the only factor contributing to the ruggedness of the workspace. Humidity and exposure to liquid spills, splashes, liquid cleaning, or the need to function in the outdoor settings where it can rain is also a part of the normal operational needs in the industrial sector. The industrial computers, therefore, are liquid proof and have a sturdy casing that does not disintegrate if you clean it with a chemical solution.

Dust and Debris

On the contrary, if dust and other harmful particles find their way inside your computer, its lifespan shortens and its performance can be hindered. Industrial computers design takes into account the dusty, greasy and oily environments we can find in the food, beverage, restaurant industries, and other industrial settings, such as oil and gas. The fanless design and IP65 sealed, rugged casing keeps the dust, oil, grease and other harmful debris at bay.

Shock and Vibration

Vibration is, perhaps, one of the main characteristic features of the industrial workspace, be it on the construction site, on the manufacturing floor, or in the warehouse where the forklifts work. Needless to say, the off-the-shelf computers, when used in such environment, tend to fail significantly faster than if you use them in the office. The industrial computer, on the other hand, come with the solid state drive technology, and MIL-STD certified components and a rugged enclosure – all of which protect the electronics from the destructing effects of the excessive vibration and shock exposure.

Altitude, Solar Radiation

Solar radiation and altitude have a significant effect on the electronic products, and industrial computers use the different type of material and a design that stands up to a higher level of expectations than the consumer-grade computers. Unlike the MTBF of the discreet parts of the industrial computers, the MTBF of the discreet parts of the consumer PCS drops significantly when the PCs are exposed to high altitudes in the mountains, underground installations in the mining industry or excessive UV index, especially during the prolonged periods.

Location

For some reason, when most people think about rugged, industrial environments, they tend to focus on the temperature, humidity, and vibration, whereas the location or the distance from the headquarters also translates into a factor of the ruggedness. Be in underground, high in the mountain, far in the field, or out in the desert or the sea, your industrial computers need advanced connectivity and electrical and radiation safety to ensure a) your installations are connected and the data keeps syncing, b) the safety of your installations and workers, c) the safety and longevity of your industrial computer, if it is exposed to power outages and current fluctuations.

Therefore, the industrial computers possess the advanced connectivity options – wireless WAN and LAN capabilities, 3G, 4G, Bluetooth, and Wi-Fi. As long as the rugged tablets are concerned, they cannot be locked to a specific wireless carrier, and allow for GSM or CDMA connectivity without being dependent on a specific provider. The electrical and radiation safety is ensured with MIL-STD rated components and a variety of stringent certifications adopted internationally.

Space Constraints

Space constraints also create a challenge the industrial computers need to address. Organizations often need to mount computers in rather small areas with very limited air circulation that can cause the overheating of a regular computer. Industrial computers rely on the fanless design that uses the passive cooling system. This build has several benefits. First, there are less moving parts in the computer, so its lifespan increases. Second, no harmful particles or dust penetrate the enclosure. Third, this configuration consumes significantly less power to cool down and run. Therefore, industrial computers are also energy-efficient, saving companies significant amounts in power consumption.

More so, if you need a robust industrial computer that is smaller than your typical installations. So, industrial computers address the challenge of space constraints with a variety of sizes and customizable configurations. The latter address, aside from small form factor in mini rugged PCs, the compatibility challenges with legacy systems and interfaces.

Customization Is A Must

So, customization is another way industrial computers address the need to adapt to challenging working environments. Industrial computers come with VESA mount options, legacy ports, dual hard drive support, Windows/Linux support, and a wealth of customizable parameters from hard drive to RAM and video card, or storage capacity. The ability of rugged computers and tablets to interface with a growing variety of complex networks of software and equipment is one of their decisive advantages achieved through customization.

Worker Safety

There is more to the industrial environment than the physical parameters. Namely, the worker safety, data integrity, security, and the sustainability. The worker safety is ensured with stringent tests and certifications, such as MIL-STD rated discreet components, IP65 rating, waterproof bezels, 60601-1 electrical and radiation safety, IEEE, or EN 50155 vibration protection, and many other certifications. If a device is not built with these intrinsic safety features from the ground up, it is not apt for use in the challenging working environments.

Data Integrity and Safety

Data integrity is ensured with the protection against current fluctuations, backup batteries and dual hard drive (SSD) technology and advanced connectivity for timely sync. On the other hand, data security features of industrial computers ensure the data is accessible only to authorized personnel and applications. With industrial espionage and ransomware rates increasing in all industries, cyber security issues cannot be ignored. Therefore, advanced authentication options, such as CAC/ Smart Card reader, biometric authentication with a fingerprint scanner, RFID Imprivata SSO coupled with Windows Professional user authentication features, sandboxing, encryption and remote administration offer the high level of security for your corporate data.

Sustainability

Future-proof sustainability is another crucial advantage of robust industrial computers and rugged tablets. As your workflow evolves and you add more devices and interfaces to the system, your industrial computers need to be able to accommodate your growing needs in capacity, performance, and compatibility. The trend toward the implementation of Big Data, IoT, predictive analytics and everything AI means your industrial computers will need more processing power sometime during their realistic, expected life cycle. Will you be able to upgrade them? Will the manufacturer offer spare parts, extra ports or other upgrade options if the need should arise?

To ensure your industrial computers and tablets are capable of sustaining peak performance under the increasingly resource-hungry – or mobile – use, make sure the manufacturer offers ample flexibility for the initial customization and the subsequent upgrades.

At Cybernet, we believe each client is unique, and ensure our industrial computers address the highest bar of our clients’ expectations. Contact us today to get a quote for your customized build.

Types of Industrial PCs Used in Industrial Automation

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The industrial sector is increasingly experiencing the impact of the Industry 4.0 concept. Whether you are looking to optimize the workflow, increase production or savings in maintenance, or explore new automation opportunities, there are many ways industrial automation and the underlying technology can boost your operations.

Industrial automation is the automation of technical processes using computer and information technologies. It gains importance as the underlying technologies evolve rapidly, infiltrating more spheres of our working lives. The term industrial automation is used when devices, machines or technical plants work automatically with the help of electrical, pneumatic, hydraulic or mechanical equipment. The machine equipment replaces the human actions. The system, in this case, consists of three constituents [source]:

  • A technical plant or machines that perform a technical process, such as transformation, manufacturing, conversion or transport of material or energy.
  • A computer or a communication system that processes information from the machines. It acquires, calculates and presents data about the technical events. It also provides the necessary interface for the personnel to control the technical processes.
  • The control personnel that observes, controls and influences the technical processes through the corresponding interfaces and adjusts the process in case any disturbances arise.

The aim is to replace as much as possible human labor intervention and hazardous assembly processes with automated machine labor.

In an industrial environment, a wide number of factors influence the choice of the computer for the industrial automation, such as ruggedness, shock, vibration, temperature, pressure, distance, humidity, exposure to liquid, dust, and many other ambient variables.

Mini Rugged PCs

These are versatile, customizable industrial computers that allow adding almost unlimited functionality via full-size and mini PCI Express slots, USB ports, mSATA, RS232 ports. Ruggedness ensures shock and vibration protection, durability, while IP65 sealed waterproof and dustproof build ensures ingress protection from liquids and hard particles, as well as temperature fluctuations. Mini rugged PCs come with military-class high-performance processors that minimize power consumption and maintenance costs. They are compatible with virtually any existing peripherals, and any device in an industrial setting. The multiple PCI Express slots enable it to be configured for nearly any industrial automation functionality. Since many builds are fanless, their cooling system is passive, and thus the PC consumes less power and produces significantly less heat than traditional computers.

Of special benefit is the terminal block feature, which allows the PC to be turned off remotely, so locating it in an enclosure and being able to power on and off the computer makes it more flexible as to where you can mount it.

Mini rugged PCs have many applications in industrial automation:

  • Data collection.
  • Control card for equipment.
  • Industrial imaging and other applications requiring high-speed data.
  • Controller in machine vision applications to automate quality control systems.
  • Automatic inspection, measurement, verification, flaw detection.
  • Direct equipment, for example, robots.
  • Video surveillance and analytics requiring HD image capturing, facial recognition, real-time detection, and post analytics.
  • Any application that requires removable drive bays for swappable hard drives for easy data backup.
  • As embedded computers.

Industrial Open Frame Panel PCs

Industrial panel PCs support industrial communication protocols and accommodate the needs of many industrial applications that allow operators to monitor, control and adjust industrial automation processes. Serial ports and dual NICs allow its use with legacy devices and peripherals, so integrating new equipment and still use the older devices creates saving opportunities.

Open frame panel PCs are designed for seamless installation in industrial environments and integration into an existing architecture of a production chain – in control cabinets, machines, kiosks, etc. They are widely used for Human Machine Interface, as its resistive touch screen and ruggedness ensure easy data access and durability under harsh environments. Open frame panel PCs are widely used for:

  • Original equipment manufacturer machinery, OEM.
  • Human-Machine Interface, HMI.
  • Machine-Machine Interface, MMI.
  • Internet-of-Things control and data aggregation.
  • Vision systems.
  • Factory automation systems.
  • Material handling.

Industrial Tablets, Forklift Tablets

Companies see the wisdom in deploying industrial tablets on the manufacturing floor for a variety of applications:

  • Human-Machine Interface – instant access to critical data with notifications from industrial automation systems, status information, machine vision system notifications.
  • Instant remote control of industrial processes.
  • Any application that relies on the cloud-based platforms and machine-learning monitoring systems that detect anomalies in automation systems and enable predictive maintenance of industrial equipment.
  • HMI-hosting web servers host large volumes of data about production statistics, maintenance and diagnostics. Since industrial tablets pull the data from the cloud, employees do not need to plug in (as with laptops) and can change parameters remotely.
  • Numerous warehouse and inventory tasks automation with embedded barcode reader or RFID reader for quality control, items tracking and security, for example for scanning barcodes on raw materials and finished goods.
  • Forklift tablets are popular due to their ruggedness, easy yet reliable mounting, hot-swap batteries and versatility. Forklift tablets are used in HMI, MMI, barcode scanning and inventory management, processes control and monitoring. They ensure 24/7 uptime and withstand shock, vibration and other harsh conditions.
  • Industrial tablets are widely used for assembly line balancing.
  • Linux and Windows-powered rugged tablets are used for embedded systems, factory automation, tracking and tracing, eliminating paperwork, capturing signatures.

Benefits of Industrial Automation

  • Increase labor productivity – get greater output without losing accuracy.
  • Improve product quality, reduce defect rate, increase conformity and uniformity of the quality.
  • Reduce production cost, labor cost, increase ROI.
  • Reduce routine manual tasks such as variables monitoring.
  • Improve safety by locating the human worker outside the hazard zone, thus preventing accidents and injuries.
  • Advance remote performance monitoring, diagnostics, set point computations, startup and shutdown operations, critical notifications, reporting and remote control of automated processes.

Benefits of Industrial Computers and Rugged Tablets

  • Rugged builds, water- and dustproof, IP65 sealed, shock, vibration and temperature fluctuations resistant.
  • Military-class computation power.
  • Power-efficient.
  • Fanless, passive cooling.
  • Hot-swap drives in panel PCs –  perfect for data backups.
  • Hot-swap batteries in tablets for 24/7 uptime.
  • MIL-STD components, 5+ years lifespan, low fail rates, extended warranties, customized builds.
  • Integrated peripherals – barcode, RFID, CAC, Smart Card, biometric.
  • Ease of mounting with VESA.
  • Ease of integration with legacy ports, support for industrial protocols and Windows or Linux OS.