Cybernet and MSMOC: Improving Speed and Performance of Sports Medicine

The Mississippi Sports Medicine and Orthopaedic Center (MSMOC) has six offices in the state that all needed computing resources running at top speed with high reliability. Cybernet worked with MSMOC to find the right all-in-one PCs to deploy throughout their offices; the ZPC-GX31 provided the optimum speed and reliability needed to keep them running at maximum efficiency 24/7.
The Customer
The MSMOC practice is extremely busy and they can see as many as 500 patients each day among their six offices. Speed is paramount. There simply can’t be any stoppages. The doctors are among the best in the nation and they don’t want to waste a second with computers when they could be working with patients.
The Business Challenge
It’s like running a marathon when an injured leg joint locks up mid-stride. That’s essentially what happens when a computer unexpectedly stops functioning at a busy sports medicine clinic, when patient records, treatment history or diagnostic images can’t be accessed. Suddenly, forward motion stops, and the result is very painful to the clinic’s smooth operation and schedule.

That was the problem at the Mississippi Sports Medicine and Orthopaedic Center’s (MSMOC) six offices, where desktop computers kept in cabinets would, without warning, overheat and stop working. The frozen computer would not only delay just one exam or therapeutic session, or put just one of the patient exam rooms out of service. The ripple effects would disrupt the entire office.
The Cybernet Solution
In diagnosing and fixing the problem, Patrick Pipitone, the IT Director at MSMOC, was as thorough and precise as any of the doctors at the Center. And after careful research and a little invasive surgery, Patrick’s therapy for frozen computers was the Cybernet ZPC-GX31 all-in-one computer.
To replace the bulky desktops without taking up too much of the limited counter space, Patrick realized he would need to get a small pc or an all-in-one pc. His existing monitors worked fine so he did not want one with the processor in a monitor. A PC in a keyboard was the most logical answer.

A Web search identified Cybernet, and working with his distributor, CDW, Patrick ordered the first round of ZPC-GX31 all-in-one PC units. Here’s where the “surgery” comes in: the first thing he and his team did was take them apart and inspect them. Satisfied they were very well made, he was ready to take the first small steps before he would run with them. He set up the two units in the X-ray department linked to their PACS (Picture Archiving and Communications System) and evaluated them in use for three weeks. When that trial progressed smoothly, Patrick placed his second order for 11 more computers.
Key Results
Both the ZPC-GX31 units and the network servers are on 24/7 at MSMOC because it’s common for doctors to come in on weekends, and they don’t want to wait even a moment for the machines to boot up. Despite this demanding use, the performance of all their computers has been totally reliable with no freeze-ups. Appreciating such outstanding, steady performance, Patrick eventually placed four orders of 11 computers each to convert all six offices over to Cybernet.

Because the ZPC-GX31 has the processor integrated into the keyboard and a two-button touch pad with scrolling function, it can now sit on top of a cabinet in an exam room instead of inside one. This incidentally frees up some additional storage. They’re connected only to a shared printer and the wall monitor to display scans or records. ZPC-GX31 units have also been installed in the MRI department for uploading images to the PACS archive and for patient record keeping.

Witnessing Patrick’s successful program, the administrative director is now considering installing ZPC-GX31 all-in-one pcs at all of their 12 doctors’ check-in stations, each staffed by a receptionist and three nurses.

Asked to assess the computers’ performance and his overall experience with his ZPC-GX31 all-in-one computers, Patrick said, “Everything looks good so far. We haven’t had any problems at all, and we’re happy and the doctors are happy.” This means the patients are happier as they get moving again under the dedicated care of everyone at MSMOC.

"Everything looks good so far. We haven’t had any problems at all, we’re happy and the doctors are happy."


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