Frequently Asked Questions
Is it possible to have more Serial COM ports?
Yes. The iPC R30 is a fanless industrial computer that can be customized to include additional connectivity, including up to 4 serial COM ports and 8 total USB ports, depending on your configuration requirements.
Where is Cybernet's technical support team located?
As a global company, we have support teams located around the world, but for our North American customers, our technical support team is in California. Simply call our toll-free number 1-(888)-834-4577 (in the US only) and select option 2 during our normal business hours of Monday-Friday 8AM to 5PM Pacific Standard Time. A live representative will be available to assist.
Do you offer a service to load my image onto the units before they leave your facility?
Yes. All products sold by Cybernet undergo final assembly and quality control in the USA. We offer free software image integration services to save our customers a time-consuming step in their process of loading the software image. Simply contact our technical services team or your account manager to get started.
Why should I buy an industrial computer versus a Dell or HP computer?
Industrial-grade computers are built for environments where reliability is critical and downtime can be costly. They are engineered to withstand harsh conditions—such as heavy vibration, exposure to dust or water, and increased risk of physical damage—where typical consumer PCs are not designed to survive. Our IPC units, for example, are specifically designed for continuous operation in these demanding settings.
Additionally, mainstream computers from brands like Dell or HP tend to prioritize the latest consumer features and ports. Industrial applications, however, often rely on legacy connectivity such as serial, parallel, or GPIO/DIO ports. Industrial PCs continue to support these interfaces, ensuring compatibility with existing equipment and long-term operational stability.
Does the iPC R30 support Windows 11?
Yes. The processor and related components are ready for Windows 11 and fully supported.
Do you provide drivers compatible with Microsoft Configuration Manager?
Yes. Cybernet publishes Microsoft Configuration Manager drivers on our support page. Should you have any questions, simply reach out to our support team for prompt support.
Is the iPC R30 suitable for 24/7 operation?
Yes. The iPC R30 is designed for continuous operation in industrial and embedded environments that require consistent uptime.
Can the iPC R30 be mounted in different orientations or enclosures?
Yes. The compact form factor allows the system to be installed in cabinets, enclosures, or other space-constrained environments, depending on your mounting requirements.
Is the system fanless, and what are the benefits of that design?
Yes. The iPC R30 uses a fanless design, which eliminates moving parts. This reduces dust intake, lowers maintenance needs, and improves long-term reliability in industrial environments.